Shipping & Delivery

Last Updated: August 29, 2025 | Service Area: United States Only

Order Processing & Shipping Workflow

Processing Schedule:

  • Processing Days: Monday – Friday
  • Daily Cut-off: 11:00 PM EST
  • Processing Time: 1–3 business days
  • Shipping Frequency: Orders ship daily (including weekends) once processed

Shipping Origins:

To optimize delivery speed, we dispatch orders from multiple warehouses—including our primary facility in China and overseas locations—selecting the closest available point to your delivery address.

Shipping Methods & Delivery Estimates

All options include full tracking via UPS, USPS, or FedEx:

  • Standard Shipping: $6.00 (on all orders of $0.01 to $69.99) | 7 to 10 business days
  • Free Shipping: On all orders of $70.00 and above | 7 to 10 business days
  • Expedited Shipping: $12.00 | 3 to 7 business days

Total Delivery Estimate:

  • Standard/Free: 8–13 business days (processing + transit)
  • Expedited: 4–10 business days (processing + transit)

Important Shipping Notes

Transport Modes:

  • 95% of parcels ship via air
  • Oversized items (e.g., tea trays) ship via ocean freight
  • No additional fees/taxes upon U.S. delivery

Potential Delays:

  • Customs inspections (+3–5 days)
  • Severe weather or carrier disruptions
  • Remote areas (Alaska/Hawaii: +2–4 days)
  • Weekends & carrier holidays

Returns & Damage Protection

Damaged Items:

  • Notify us within 48 hours of delivery
  • Email photos + order number to info@crafiel.com
  • Replacement/refund issued within 24 hours

Returns Process:

  • Do not return to shipping addresses
  • Request authorization via email
  • Full details in our Return & Refund Policy

Why Choose Our Shipping?

  • Transparent delivery timelines
  • Specialized packaging for fragile teaware
  • Eco-friendly recycled materials
  • 30-day hassle-free returns

Contact & Support

Company Information:

  • Trading Name: Xiangyang LaoMa Electronic Technology Co., Ltd.
  • Business Registration Number: 91420600MADUB0UH8P
  • Business Address: Room 111, 8th Floor, Hanjiang Entrepreneurship and Innovation Industrial Park, No. 3 Daligou Road, Xiangyang High-Tech Industrial Development Zone, Hubei Province, China
  • Postal Code: 441003

Customer Service:

  • Email: info@crafiel.com
  • Tel: +86 133 0258 2683

Service Hours:

  • Monday - Saturday: 9:30 AM - 6:30 PM (Eastern Standard Time - EST)
  • Closed on Sundays and Chinese public holidays.

Response Commitment

  • 24-business-hour email response target
  • Tracking numbers auto-sent upon shipment
  • Have order numbers ready for faster service