We've tried to cover the most common questions here, but if there's
something else you'd like to know—whether before placing an order
or about using your tea set—we're only an email or call away.
- All
- Before You Order
- After You Receive
- Support & Contact
Need Help?
- We reply to emails within 24 hours (even on weekends!)
- Prefer to talk? Call us during business hours for real-time help
- No automated replies—every message is read and answered by a person
We're here to make sure you feel confident and calm every step of the way, from choosing your first teapot to your daily tea ritual.
Before You Order
A: Processing: 1–3 business days
Shipping: 7–10 business days (Standard & Free) / 3–7 business days (Expedited)
Total estimated delivery: 8–13 business days (Standard) or 4–10 business days (Expedited)
A: Yes! Free standard shipping on all orders of $70.00 and above.
A: We accept all major credit/debit cards and PayPal.
A: Absolutely. We don't store your payment details. All transactions are securely handled through PayPal and certified payment gateways.
A: Not yet—but we’re working on it! Sign up for our newsletter to be the first to know when we expand.
After You Receive
A: Most of our ceramic and porcelain teapots are dishwasher-safe. Zisha (clay) teapots should be hand-rinsed only to preserve their natural patina.
A: No. Our teapots are designed for brewing tea with hot water—not for direct heating on stoves or open flames.
A: That's called "yǎng hú"—nurturing the pot. Unglazed clay slowly absorbs tea oils and develops a richer shine. It's a sign of good use.
A: Yes! We use recycled and recyclable materials for packaging whenever possible.
A: Simply pour leftover tea over it after each session. Avoid soap. Over time, it will develop a beautiful natural coating.
A: We offer a 30-day return window for new or lightly used items in original packaging.
Full refunds apply for damaged, defective, or incorrectly shipped items.
A: Email us at info@crafiel.com with your order number and photos (if applicable). We'll guide you through the easy process!
A: Once approved, refunds are processed within 3 days.
A: Email us within 48 hours at info@crafiel.com with photos and your order number. We'll send a replacement or issue a full refund.
A: Contact us with your order number. We'll track your package and reship or refund as needed.
Support & Contact
A: Reach us anytime at:
- Email: info@crafiel.com
- Phone: +86 13302582683
- Hours: Mon–Sat, 9:30 AM – 6:30 PM EST
A: Yes! Email us with your idea or requirement—we'd love to collaborate.